Elements and Performance Criteria
- Determine staffing levels.
- Set staffing levels within budget and according to organisational policy and procedures, industry codes of practice and legislative requirements.
- Roster teams or groups to meet anticipated demand and statutory requirements.
- Inform team or group members of individual rosters.
- Take corrective action as needed according to staff availability.
- Inform team members.
- Communicate expected standards of work and behaviour required in a manner appropriate to the individual.
- Clarify workplace rights and obligations of employers and employees or volunteers.
- Induct new team or group members.
- Conduct staff meetings to address issues within area of responsibility.
- Disseminate documented outcomes from meetings.
- Provide regular on-going communication to keep team members up to date.
- Motivate the team.
- Encourage individuals to contribute to discussion and planning of team or group objectives and goals.
- Update and review team or group objectives and goals on a regular basis in consultation with relevant personnel.
- Develop positive and constructive relationships with and between team or group members.
- Treat all team or group members fairly, equally and with respect.
- Encourage team or group members to monitor their own performance, suggest improvements and identify professional development needs.
- Monitor team or group performance.
- Identify opportunities to instruct team or group members who are unfamiliar with specific procedures.
- Identify strengths and weaknesses of team or group against current and expected work requirements.
- Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the organisation.
- Counsel team or group members, if required, in a positive and constructive manner and record outcomes accurately.
- Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required.
- Evaluate team or group member performance against allocated responsibilities and performance standards.
- Monitor and review staff turnover rate.
- Maintain staffing records.